FAQs
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We have the specification/FAQ and user manual on every product page, you can find more information about each product. If you still haven't found the answer, you can submit your question on the product page, or send an email to sales@sungoldpower.com
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You can find the user manual on every product page or visit User Manual online in the support area.
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You can sign up to our newsletter on the footer of the website.
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You can order goods through sungoldpower.com without even having to register! We accept major credit and debit cards, and secure payment option PayPal is supported too. We also accept wire transfer and Western Union payments.
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Most of our products have no minimum order requirements, so you can shop for retail products at wholesale prices! Wholesalers can shop big and get even larger discounts.
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You can contact us through Wholesale on the footer of the website, let us know how you will work with us and you estimate sales/month. We will contact you as soon as possible.
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Please email us right away at sales@sungoldpower.com indicating your Order Number so we can assist you quickly. We will check your order in our system and if it still hasn’t been processed yet, we can still make changes.
Incorrect shipping address: Please contact us right away. We process each order 3 to 5 working days, so if your order/s happens to be dispatched already, we won’t be able to grant your request.
Incorrect size/model: Given that the item is already shipped out, we can't make amends for it. Once you receive the product, please send us an email at sales@sungoldpower.com stating that you have received it. We will let you ship it back to us so we can exchange it for the correct item that you want. Please note that the shipping cost is shouldered by the receiver.
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We provide 100% FREE Shipping. (except for some remote address)
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We need 3 to 5 working days to process the order, and usually 6-10 days later you will receive your products. The shipping is delayed for some objective or uncontrolled reasons. We will notice our customers ahead of delays.