FAQs

We have the specification/FAQ and user manual on every product page, you can find most information of each product. If you still haven't found the answer, you can submit your question on the product page, or send an email to sales@sungoldpower.com

Please email us right away at sales@sungoldpower.com indicating your Order Number so we can assist you quickly. We will check your order in our system and if it still hasn’t been processed yet, we can still make changes.

Incorrect shipping address: It is a must that you contact us right away. We process and ship each order almost instantly, so if your order/s happens to be dispatched already, we won’t be able to grant your request. 

Incorrect size/model: Given that the item is already shipped out, we can't make amends for it. Once you receive the product, please send us an email at sales@sungoldpower.com stating that you have received it. We will let you ship it back to us so we can exchange it for the correct item that you want. Please note that the shipping cost is shouldered by the receiver.

You can sign up to our newsletter in the footer of the website.

You can order goods through sungoldpower.com without even having to register! We accept major credit and debit cards, and secure payment option PayPal is supported too. We also accept wire transfer and Western Union payments.

Most of our products have no minimum order requirements, so you can shop retail products at wholesale prices! Wholesalers can shop big and get even larger discounts. 

Send an email to sales@sungoldpower.com and let us know how you will work with us and you estimate sales/month. We will contact you when you are approved.

We use all major carriers, such as dhl/fedex/ups and local courier partners. You’ll be asked to select a delivery method during checkout.

We provide 100% FREE Shipping.