} SHIPPING POLICY - SunGoldPower

SHIPPING POLICY

SHIPPING POLICY

1.WHICH COUNTRIES DO YOU SHIP TO?

We mainly ship to USA and Canada, please contact us for shipping to your country before purchase if the country/region not mentioned above.

2.WHERE IS THE PACKAGE SHIPPED FROM?

Most of our packages are shipped via Amazon distribution centers in the U.S., E.U. Some packages are shipped from third-party warehouses that are near your country.

3.HOW LONG DOES DELIVERY TAKE?

We need 3 to 5 working days to process the order, and usually 6-10 days later you will receive your products. The shipping is delayed for some objective or uncontrolled reasons. We will notice our customer ahead for delays.

4.HOW CAN I GET FREE SHIPPING FOR YOUR PRODUCTS?

We offer complimentary FREE shipping within the Contiguous United States. Contact sales@sungoldpower.com for shipping costs outside this area.

5.WHAT SHIPPING CARRIERS DO YOUR USE?

We use all major carriers, such as dhl/fedex/ups/usps and local courier partners. You have the option to choose faster shipping if you pay the additional cost.

6.CAN I STILL CHANGE MY SHIPPING ADDRESS EVEN THOUGH THE PACKAGE HAS BEEN SHIPPED OUT?

Sorry, once shipped out, we can’t change the delivery address.

7.WHAT SHOULD I DO IF THE PACKAGE DAMAGED BY THE TRANSPORTATION WHEN FEDEX DELIVERY FOR ME?

If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.  

8. SOME OTHER THINGS TO NOTE ABOUT YOUR ORDER

All orders must have a valid street address, expedited orders cannot be sent to PO Boxes.

Delivery to remote areas may incur additional cost up to $50 - $200.

Shipments cannot be rerouted once a package has been shipped.

Your order may require a signature.