WARRANTY & RETURN

We hope you have enjoyed your online shopping experience with Sungoldpower. Please read below for more information about our warranty and return policies.

WARRANTY & RETURN POLICY

The warranty period for is 1~25 years for different Sungoldpower products. In each case, the warranty period is measured starting on the day of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.

Our products come with 30 days return policy. Within the return period, Sungoldpower will pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product received, or for any extra product you did not order. For all other reasons, customers are responsible for shipping fees. Our free shipping deals are only available in the continental United States

LIMITED TO ORIGINAL CONSUMER BUYER

The warranty on Sungoldpower's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

EXCLUSIONS

Sungoldpower's warranty does not apply to:

Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Sungoldpower's current product literature.

Attempted repair by anyone other than an authorized facility.

If any modified products received will be returned to you at your expense.

REPLACEMENTS

Sungoldpower will replace any Sungoldpower product that fails to operate( within 30 days). A replacement product assumes the remaining warranty of the original product. If the products appear faulty because of inappropriate operation, we can only help fix the issue and don’t accept returns or replacements. The customer needs to pay all the fees for accessories and shipping

If you want to replace one of the damaged parts, please contact us to arrange to send the replacement part. (under warranty)

RETURN

Sungoldpower offers a 30-day money back guarantee for goods purchased directly from Sungoldpower.com.We are confident that you will love your new Sungoldpower product. However. If for any reason you are not fully satisfied with your purchase, you may return your products within 30 days as long as they are new, undamaged, and unmodified. We cannot guarantee that your item will be accepted for a refund or exchange if it does not meet these requirements. If you are unsatisfied for any reason, simply let us know within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once we receive the product and confirm the validity, we will refund the full purchase price. Return requests outside of 30 days require special authorization.30 days refers to the date of signing for the goods to the date of the customer's return request.

Before returning, please send an email to sales@sungoldpower.com to contact our Customer Service Team.

Please be prepared for the following information:

Order number

Video or photo of the faulty product (if applicable)

The item with the original packaging.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have any further questions, please send an e-mail to sales@sungoldpower.com 

ORDER CANCELLATION 

 Customers can request a full refund within 72 hours of placing an order by emailing SunGoldPower's official store. However, if the product has already been shipped, the customer will pay the shipping fee to call back the package.

USED PRODUCTS

The warranty period is one year. If the product appears a problem within 30 days naturally, Sungoldpower will cover all the shipping fees and repair fees for back and forth. If the product appears a problem within 1 year naturally, Sungoldpower will cover the repair fee and the customer needs to cover the shipping fee for back and forth.Sungoldpower shall not be responsible for the after-sale of products purchased through sales channels other than those designated by Sungoldpower. Customers can purchase accessories from Sungoldpower but Sungoldpower is not responsible for the after-sale of accessories.