Return / Exchange / Repair Request
If you need to return a product, request an exchange, or submit a repair/warranty claim, please complete the form below. Our support team will review your request and respond within 1–2 business days.
Important Notes:
• Products must be returned within 30 days of delivery for return requests.
• Warranty claims may require troubleshooting before approval.
• Return shipping instructions will be provided after approval.
• Unauthorized returns may not be accepted.
Return & Shipping Policy
Sungoldpower offers a 30-day return policy for products purchased directly from sungoldpower.com, starting from the date you receive your order.
Eligibility & Limitations
Products purchased from other retailers or third-party channels are subject to the respective retailer’s return and refund policy. Please review their policy before requesting a return.
How to Initiate a Return
To initiate a return, please contact our Customer Support Team at support@sungoldpower.com, providing:
• Your order information
• Reason for return
Once your return request is approved, we will issue a Return Merchandise Authorization (RMA) number. Please write the RMA number clearly on the shipping label of the package (do not write it on the product box itself).
Condition of Returned Items
• Items must be unused, undamaged, unmodified, and in their original packaging.
• We recommend keeping the original packaging for at least 30 days after delivery to ensure safe returns.
Refund Processing
Once we receive and inspect your returned item, a refund will be processed within 10 business days via your original payment method.
Refunds may take additional time to appear on your bank account or credit card statement, depending on your bank or payment provider.
If you do not receive the refund within the expected timeframe, please check your bank or credit card statement first. If still not received, contact support@sungoldpower.com.
Questions or Assistance
If you have any questions or need further assistance regarding our Return & Refund Policy, please reach out to our Customer Support Team at support@sungoldpower.com.
Return within 30-day return policy
Sungoldpower will cover the shipping costs for returned items under the following conditions:
• Damage caused by the carrier
• Defective products
• Products inconsistent with advertisements
• Incorrect product received
• Extra products you did not order
For all other reasons, customers are responsible for shipping fees both ways. Please note that free shipping offers only apply within the continental United States.
Repairs
Repairs
Within 30 days of receipt: If the product is faulty, customers can request a return, replacement, or repair. Sungoldpower will cover all shipping costs.
After 30 days of receipt: Customers are responsible for shipping the product back to our California facility. Sungoldpower will cover repair, replacement parts, labor, and return shipping back to the customer.
Refund Returns
Undeliverable Addresses: If the carrier cannot deliver due to location restrictions or address access issues, customers are responsible for any return or redelivery fees.
Notes:
• This shipping and return policy does not apply to remote areas.
• All services are subject to verification of product failure.