What is SunGoldPower's Return Policy?

🔁 Return Within 30 Days

Products purchased from SunGoldPower can be returned within 30 days of delivery. To qualify for a return, items must be in original packaging, undamaged, and include all accessories. Once the returned item is received and passes our inspection, a refund will be issued.

To start a return for items bought directly from SunGoldPower.com, please contact our customer support at  support@sungoldpower.com within 30 days of receipt and provide proof of purchase. Returns will not be accepted beyond 30 days of delivery.

If your product was purchased through an authorized third-party seller, please reach out to the seller directly to process your return.

🚚 Return Shipping Cost

Shipping Cost SunGoldPower will cover the cost of return shipping only under the following conditions:
★ Carrier damage
★ Defective product
★ Incorrect item delivered
★ Extra item(s) you did not order

For all other return reasons, the customer is responsible for return shipping costs. Costs vary by shipping location.

📦 Return Tips

We recommend retaining the original packaging in case a return becomes necessary. Returns without original packaging may be rejected.

💬 FAQs

1. Can I exchange my order?
If you ordered the wrong product, you will need to return the item and responsible for the return shipping cost in this case. Please contact us at support@sungoldpower.com for exchange.

2. Where is my refund?
Once the return is received and inspected, a full refund will be issued within 2–5 business days. Processing times may vary depending on your bank. You will receive an email notification once the refund has been issued.

3. What if my item is defective?
We stand behind all SunGoldPower products. If your item is defective or faulty, please contact us at support@sungoldpower.com with details and any supporting photos or videos. We will promptly assist you.