1.Which countries do you ship to?
We mainly ship to USA and Canada, please contact us for shipping to your country before purchase if the country/region not mentioned above.
2.Where is the package shipped from?
Most of our packages are shipped via Amazon distribution centers in the U.S., E.U. Some packages are shipped from third-party warehouses that are near your country.
3.How long does delivery take?
We need 3 to 5 working days to process the order, and usually 6-10 days later you will receive your products. The shipping is delayed for some objective or uncontrolled reasons. We will notice our customer ahead for delays.
4.How can I get free shipping for your products?
We provide 100% FREE Shipping.(except some remote address)
5.What shipping carriers do your use?
We use all major carriers, such as dhl/fedex/ups/usps and local courier partners. You have the option to choose faster shipping if you pay the additional cost.
6.Can I still change my shipping address even though the package has been shipped out?
Sorry, once shipped out, we can’t change the delivery address.
7.What should I do if the package damaged by the transportation when FedEx delivery for me?
If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
8. Some other things to note about your order
- All orders must have a valid street address, expedited orders cannot be sent to PO Boxes.
- Delivery to remote areas may incur additional cost up to $50 - $200.
- Shipments cannot be rerouted once a package has been shipped.
- Your order may require a signature.