Frequently Asked Questions

We hope you have enjoyed your online shopping experience with Sungoldpower. Please read below for more information about our warranty and return policies.

Warranty Period

The warranty period for Sungoldpower products is 12 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.

Exclusions

Sungoldpower's warranty does not apply to:

  • Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Sungoldpower's current product literature.
  • Attempted repair by anyone other than an authorized facility.
Exchange

Sungoldpower will replace any Sungoldpower product that fails to operate( within 30 days) . A replacement product assumes the remaining warranty of the original product.

Limited to Original Consumer Buyer

The warranty on Sungoldpower's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

Return

Sungoldpower offers a 30-day money back guarantee for goods purchased directly from Sungoldpower.com.We are confident that you will love your new Sungoldpower product. However.If for any reason you are not fully satisfied with your purchase, you may return your products within 30 days as long as they are new, undamaged, and unmodified. We cannot guarantee that your item will be accepted for a refund or exchange if it does not meet these requirements. If you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.Return requests outside of 30 days require special authorization.